HIPAA Compliant AI Automation

The Autonomous
Patient Growth Engine

Reduce admin workload, eliminate no-shows, and fill your calendar 24/7 — backed by real-time analytics, customer intelligence, and predictive AI that helps you understand and grow your practice. Seamless deep integration with 6 major EHR systems including Epic, athenahealth, Cerner, ModMed, Elation, and eMedPractice.

Trusted EHR Integrations

Epic logoEpic
athenahealth logoathenahealth
Oracle Health logoOracle Health
ModMed logoModMed
Elation logoElation
eMedPractice logoeMedPractice

The Future of Practice Management

Experience a system that doesn't just manage your data, but actively works to grow your practice.

Medical Receptionist Using AI
AI Booking Agent

Never Miss a Patient

Intelligent context switching for New vs. Existing Patients.

Motiv doesn't just "chat." It intelligently routes new patient inquiries to intake flows while fast-tracking existing patients to scheduling via EHR lookup. If an inquiry escalates, it performs an Active Human Hand-off to your staff with full context.

  • Significantly reduces admin workload
  • Context-aware triage (Medical vs Admin)
  • Seamless escalation to human staff
Hi, I'd like to make an appointment.
Context: TRIAGE MODE

Guest Visitor

Analyzing...
Source
Website Chat
Sentiment
Neutral
Visit History
---
Location
---
AI Confidence: 0%
LIVE DASHBOARD

Total Context Awareness

Verify identity, then fast-track scheduling.

Motiv verifies existing patients through your EHR using date of birth and phone number, then pulls their records to fast-track scheduling. New patients are guided through a streamlined intake flow.

Live Doctor's View

Your staff sees a real-time "Patient Card" with conversation context, booking status, and intake details — enabling a seamless handoff when escalation is needed.

Patient Booking via Voice
Voice Active

Talk, Don't Type.

Patients type or speak — your AI understands both.

Patients can speak naturally to the Motiv assistant instead of typing long paragraphs. It captures complex symptoms, history, and requests instantly — right on your website.

  • Works on any website — no app downloads
  • Captures symptoms, history, and requests naturally
  • Seamless fallback to text chat
HIPAA Shield
SECURE
End-to-End Encryption
Active
BAA Signed
Verified
Enterprise Security
Active
TLS 1.3 Transport Security
Active
Zero PHI Retention
Enforced
0x0...ENCRYPTED...0
0x1e240...ENCRYPTED...f1206
0x3c480...ENCRYPTED...1e240c
0x5a6c0...ENCRYPTED...2d3612
0x78900...ENCRYPTED...3c4818
0x96b40...ENCRYPTED...4b5a1e
0xb4d80...ENCRYPTED...5a6c24
0xd2fc0...ENCRYPTED...697e2a
0xf1200...ENCRYPTED...789030
0x10f440...ENCRYPTED...87a236
0x12d680...ENCRYPTED...96b43c
0x14b8c0...ENCRYPTED...a5c642
0x169b00...ENCRYPTED...b4d848
0x187d40...ENCRYPTED...c3ea4e
0x1a5f80...ENCRYPTED...d2fc54
0x1c41c0...ENCRYPTED...e20e5a
0x1e2400...ENCRYPTED...f12060
0x200640...ENCRYPTED...1003266
0x21e880...ENCRYPTED...10f446c
0x23cac0...ENCRYPTED...11e5672

HIPAA Compliant Workflows

We utilize a Zero-Retention Architecture. Motiv processes patient data in real-time but never stores or records medical records. All PHI is encrypted and pushed directly to your EHR system of record, dramatically reducing your liability footprint.

Zero Data Storage
Direct EHR Pass-through
AES-256-GCM Encryption
Enterprise Security
TLS 1.3 Transport
BAA Available
FHIR R4 Compatible
Audit Trail Logging
Doctor Using EHR Tablet
M
Motiv
New Patient
Intake Data
EHR

Deep EHR Integration

Motiv isn't another "tool" to check. It lives inside your existing workflow. We push appointments, notes, and patient updates directly into your EHR via secure FHIR R4 and certified API standards. We support Epic, athenahealth, Cerner (Oracle Health), ModMed, Elation, and eMedPractice.

Insurance Data Collection

Capture complete insurance information including provider, policy number, and group ID — automatically pushed to your EHR.

Full Demographics
Live Scheduling
Triage Notes
Source Attribution
PLATFORM INTELLIGENCE SUITE

Beyond Chat — Full Practice Intelligence

Motiv isn't just a chat widget. It's a complete CX, CI, and BI platform with 40+ real-time analytics dashboards, predictive models, and actionable insights that help you understand, retain, and grow your patient base.

Customer Experience (CX)

Every interaction, measured and optimized

Real-time sentiment analysis on every conversation
Patient satisfaction scoring (CSAT) per interaction
AI agent performance tracking and quality metrics
Seamless human handoff with full conversation context
Interaction replay and quality assurance tools

Customer Intelligence (CI)

Know your patients before they walk in

Automated patient segmentation (Premium, Enterprise, At-Risk, New)
Behavior pattern detection and engagement scoring
Churn risk prediction with ML models
Demographic analysis and catchment area mapping
Price sensitivity and feature adoption insights

Business Intelligence (BI)

Revenue, ROI, and growth — in real time

Revenue analytics with AI-powered forecasting (LSTM models)
Conversion funnel analysis — from first visit to booked appointment
ROI tracking per channel, per campaign, per location
Customer Lifetime Value (LTV) and acquisition cost (CAC)
Revenue recovery tracking with source attribution

Real-Time Analytics

40+ dashboards, zero guesswork

40+ specialized analytics dashboards with drill-down capability
Live chat volume, voice usage, and context-switch tracking
Platform operations monitoring (uptime, API health, integrations)
EHR integration health and workflow performance metrics
CSV export of all metrics with custom date range filters
40+
Analytics Dashboards
57
Microservices
100+
API Endpoints
24/7
Real-Time Monitoring

See Your Practice Intelligence — Live

Real-time patient acquisition, sentiment, and revenue tracking — all in one view.

Practice Intelligence

Real-time patient acquisition & retention tracking

Live Data
+12.5%

34.2%

Chat-to-Booking Rate

98.5%

Positive Sentiment

24h

1,248

Engaged Patients

+

$42k

Revenue Recovered (Mo)

AI-Driven Conversion Tracking

Patient Source & Enrichment

Top Referral Source
Google Maps (64%)
Primary Channel
Website Chat (82%)
CHAT VOLUME (24H)

Catchment Area

New York, NY
45%
Jersey City, NJ
30%
Stamford, CT
15%
Others
10%
Patient Tenure
2.4y
Avg Retention
8 Mo
Last Visit
SEAMLESS INTEGRATION

Invisible AI on Your Website

No new apps for patients to download. One line of code turns your existing website into a 24/7 AI-powered patient acquisition engine.

https://www.smithfamilypractice.com
Smith Family Practice
Accepting New Patients

Compassionate Care for Your Family

Serving the community for over 20 years. We offer same-day appointments and telehealth services.

4.9 (500+ Reviews)
Next Available
Today, 2:30 PM
THE GROWTH FLYWHEEL

See How Motiv Automates the Entire Cycle

From the first Google search to appointment confirmation, Motiv handles every touchpoint autonomously. Click through the journey below.

24/7
Availability

01. Patient Access

Patient finds your practice online (Google, Website, Social).

24/7 Availability
Instant Voice Response
Zero Wait Times

Deceptively Simple.
Powerfully Advanced.

57 microservices. 100+ API endpoints. Predictive ML models. Workflow orchestration. Customer intelligence. All compressed into a single line of code that lives invisibly on your website. Your patients get instant answers. You get growth.

Enterprise Intelligence Architecture

Context Engineering
Agentic RAG
Model Context Protocol (MCP)
Large Language Models
Autonomous Workflow Engine
HIPAA + Enterprise Security
6-System EHR Integration
Specialized AI Agents

The Patient Experience

Motiv Receptionist
● Online
Hi there! I see you're looking for a consultation.
Yes, do you have openings on Tuesday?
checking Dr. Smith's calendar...

All that specialized technology, disguised as a simple conversation.

The Rate of Revenue Leakage is Alarming

The average specialist practice loses $250,000+ per year to inefficiencies that Motiv solves instantly.

$85k
Missed Calls

Industry research suggests 62% of calls go to voicemail. 80% of those patients never call back.

$120k
No-Shows

Without automated confirmations, empty slots can cost $400+ per hour.

$45k
Staff Churn

Staff burnout from repetitive tasks drives high turnover and retraining costs.

Stop the bleeding today.

Recover this revenue for a one-time investment.

Frequently Asked Questions

Everything you need to know about bringing Motiv to your practice.

See It In Action — For Your Practice

We don't do generic demos. Request yours and we'll build a working AI receptionist with your real services, locations, and branding — so you can see exactly what your patients will experience.

Everything Included. No Add-Ons.

One flat monthly price per location. No hidden fees, no upsells.

Hybrid AI Chat + Voice Booking
6 EHR Integrations (Epic, athena, Cerner, ModMed, Elation, eMedPractice)
HIPAA-Compliant Zero-Retention Architecture
Chat, Voice & Context Switching Analytics
Business Intelligence & Reporting
Multi-Location Support
Custom AI Personality
Priority Support (24/7)
Guided Onboarding & AI Configuration
Ongoing Platform Updates & Improvements
Customer Experience (CX) Suite
Customer Intelligence & Segmentation
Automated Workflow Orchestration (50+ Workflows)
Predictive Analytics & ML Models
Sentiment Analysis & Patient Satisfaction
Real-Time Dashboard (40+ Views)

See a working demo built for your practice — typically ready within 24 hours.

HIPAA Compliant
Enterprise Security
AES-256-GCM Encryption
TLS 1.3 Secured
Zero PHI Storage
BAA Available
FHIR R4 Compatible